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If you have any queries or want to ask a question or make an appointment, you will need to contact the relevant Jobcentre Plus department for assistance. Maternity Allowance Telephone: Textphone: Welsh language: Bereavement Telephone: Textphone: Welsh language: Social Fund Telephone: Textphone: Welsh language: Universal Credit Telephone: Textphone: Welsh language: For Universal Credit enquiries and appointments use the listed above.


We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies. You'll need to go to this, otherwise you can't get JSA. The will be on the interview invitation - or you can look up their contact details on GOV. The main part of the interview is making an agreement called a jobseeker's agreement - sometimes called a 'claimant commitment'.

This includes things like what type of work you can do, and how you'll look for it.

Find a job

It's a good idea to think about this in advance so the jobseeker's agreement is realistic for you. If you don't keep to your agreement your JSA could be stopped or reduced - this is called a sanction. Your interview will be with your 'work coach' - this is the person at the Jobcentre who'll help you find work. Read the on preparing for your UC interviewbecause the interview will be different.

National jobcentre enquiry line

Call the Jobcentre straightaway. Explain why you didn't go, and ask them to give you another interview.

If you don't have their phone you can look it up on GOV. If the Jobcentre agrees you had a good reason for missing the interview and you go to the new one, you'll get JSA from when you started your claim. If the Jobcentre decides you didn't have a good reason, you can still arrange a new interview. Ask for one as soon as possible because your JSA won't start until the day of the interview. Try not to miss the new interview without a good reason - your application will be cancelled, and you'll have to apply again.

Make a note of the date and time you call the Jobcentre.

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Also write down the name of the person you spoke to. You might need these details if you have to prove you arranged a new interview.

Follow up with the Jobcentre after your call - either by or by writing to their address. Repeat what you said on the phone and include any evidence that shows why you missed the interview - for example, a doctor's note. You can ask for the address when you're on the phone, or find their postal address on GOV.

If you can't make the date or location of your interview, phone the Jobcentre to explain.

Their will be on the interview invitation - or you can look it up on GOV. Ask them to give you a new interview as soon possible. You can ask the Jobcentre to make any arrangements you need to help you attend. For example, if you're hard of hearing you can ask for a quieter room. Make a note of the date and time you call the Jobcentre, and write down the name of the person you spoke to.

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Repeat what you said on the phone. Before your interview you should plan what kind of jobs you can do. You can either fill in your 'helping you back to work' form if you were given one, or note down your ideas on paper. You should also think about anything that makes it harder for you to look for work - for example if you're a carer or part-time student. You can ask for your circumstances to be taken into consideration when you agree your jobseeker's agreement.

In the first few weeks of getting JSA you can ask to only look for jobs similar to ones you've done before. After that you'll have to apply for a wider range of jobs. For example, if you've been a taxi driver before, you could think about other jobs that involve driving.

If you missed your interview

It's worth listing as many options as you can if you want to keep working in an area you've got experience in. You should also think about roles you can't do. For example because of your beliefs or if you have a disability. If you want to be self-employed, mention this at the interview.

You'll still have to look for jobs with an employer but your work coach might be able to help you become self-employed eventually. For example by sending you on a course about setting up a business.

Employment and benefits support

You can say how much you're willing to work for during the first few months of getting JSA. After this you'll have to apply for any jobs, including ones that don't pay as much as you'd like. Work out how much you need to live so you know the salary you'll need to aim for - you can use our budgeting tool to help.

Check public transport costs and timetables so you know how far you'll be able to travel for work, and what you can afford to spend on transport. Check if you can get help with your travel costs.

You'll generally be expected to travel up to 90 minutes each way to work - if you won't be able to, explain why, For example, if you can't sit on a bus for that long due to a back problem. Ask to limit your travel time to what is manageable for you. Your work coach might ask about your training, education and jobs so bring your CV if you've got one. If you reed My job centre a good reason your JSA payments might not start straight away - this is called a sanction.

Check what counts as a good reason for reing from your job. If you did leave for a good reason - for example being made redundant - bring any documents or letters you have to show this. Think about these things before the interview. You'll need to mention them so they can be taken into in your jobseeker's agreement. This will make sure you won't commit to anything you can't do. You can ask to job hunt and work in a way that suits your condition. For example, if your disability makes you tired a lot you can ask for jobs with flexible hours or ask for the distance you travel to work to be reduced.

You can also ask to only apply for jobs that pay enough to cover your needs. For example, if you need to travel to work by taxi, your salary needs to be enough to cover the taxi costs.

Take any proof you have with you - for example a letter from your doctor that explains the effect your health has on your ability to work. Make sure your work coach understands that you want to work. For example, let them know if there are times of day when your condition isn't so bad and say which jobs you'll be good at. If your condition often changes, think which pattern of working would suit you now.

You'll be able to change your jobseeker's agreement later if your health gets worse. They'll help you prepare for your JSA interview. You can ask to job hunt and work at times you're not caring. You can also request up to 48 hours to get ready for a job interview and a week's notice to start a job. You can ask to work and job hunt in a way that fits in with looking after your. You can ask to:. If there's no-one else to look after your child in the school holidays, tell your My job centre coach.

Ask if your claimant commitment can be changed at these times. Write down the days and times you volunteer because your work coach will ask about this.

Coronavirus – interviews

You can ask for up to 48 hours to get ready for a job interview and a week to start a new job. Abuse doesn't just mean you've been hurt physically. It could mean you've been bullied into doing something you don't want to do. If the abuse was in the last 26 weeks 6 months and you don't live with the person who abused you, tell your work coach. They can write in your jobseeker's agreement that you can postpone job hunting or accepting job offers for a while. If you live with the person who abused you you won't be able to ask for this.

You might want to take a letter from a social worker or doctor, or a police report to explain what's happened. You can contact your nearest Citizens Advice if you've been affected by abuse.

Try to explain how this will make it difficult for you to find work and what you want to do to improve your English skills. It's important to build a good relationship with your work coach because you'll meet them regularly while you're on JSA.

They'll be the one to decide whether you get sanctioned or not if you're not able to keep to your agreement. Make sure you can commit to these as they'll be written in your jobseeker's agreement - if they don't sound realistic you should say.

Other ways to apply

For example if you can't access the internet at home but you've been asked to check your every day. If you're unsure about what you need to do while you're on JSA, ask your work coach. For example:.

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If you are affected by coronavirus or its effect on the economy, there is a wide range of support available.